Refund Policy

1. Overview

Because all RekietaLabs Market products are custom-made and produced on demand, we offer refunds only under specific conditions outlined below.

Refunds are provided only in cases where an item arrives:

• Damaged
• Incorrect based on the order details

2. Eligibility for Refunds

You may qualify for a refund if:

• The product arrived damaged or unusable
• The product does not match the customization you selected
• You notify us within 7 days of receiving your order

3. Damaged or Incorrect Items

If your order arrives damaged or incorrect, we will work with you to verify the issue and resolve it.

To process a damage or incorrect-item claim, you must provide:

• Clear photos of the item
• Your order number
• A brief explanation of the issue

4. Non-Refundable Items

The following situations are not eligible for refunds:

• Incorrect color selection due to not confirming color availability
• Buyer’s remorse or “changed my mind” situations
• Normal imperfections that occur from 3D printing
• Delays caused by USPS or other shipping carriers

Color Disclaimer: Product photos may not represent exact available colors. Check availability before ordering.

5. How to Request a Refund

To request a refund, email us at support@rekietalabs.com with:

• Your full name
• Your order number
• Photos of the issue
• A short description of what happened

6. Refund Processing Timeline

Once your refund request is approved, processing typically takes 1–3 business days. Refunds are issued back to the original payment method via Stripe.

7. Business & Branding Disclaimer

RekietaLabs is not a registered business or legal entity. All branding, names, logos, and stylistic elements on the site are used solely for thematic and identity purposes.

8. Contact Us

If you need assistance or have questions about this Refund Policy, please email: support@rekietalabs.com. Last Updated: 12/2/2025.